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Market leaders have to continually invest in IT applications over many years in order to gain and retain a competitive advantage. While these applications provide return on investments, it has become very critical to maintain and enhance these applications in sync with the dynamics of the business environment. These organizations are looking for trusted IT partners to assume the responsibility of making the most of their investment in these applications.
As we believe in partnering our customers, we take the responsibility of owning these third party applications and provide maintenance and enhancement services. This methodology has been mapped to our ISO certification and is supported with leading technology tools like Rational Product Suite, Microsoft Project Manager, and other web-based problem reporting and tracking tools.
In addition to providing basic support for application maintenance, we work closely with customers to overcome some of the problems and limitations in using these applications, such as |
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Continued dissonance between Business Model and Business Reality |
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Urgent need to address Reliability, Response Times, Performance, and other necessary Functional Enhancements (Market, Process and User driven) in APPS |
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User lack of confidence and decreasing satisfaction levels |
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Over budget cost levels |
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Absence of Strategic Re-orientation due to lack of Clear Diagnosis |
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Handicap in terms of Flexibility, Extendibility, Usability and Maintainability |
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Urgent need to revamp some of the features and functionalities |
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Maintainability and Usability for the varied integrated, but still disparate technology platforms |
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Urgent need to revamp and remodel User System Interfaces increasing User Friendliness and improving User Experience |
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Towards this end there are a few things that OMNITECH will pro-actively explore and investigate throughout the SDLC such as |
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Continuous efforts towards simplifying the application and User interfaces and screens by exploring and incorporating new and stable, lightweight components into the User interfaces |
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Continuous efforts towards removing unwanted and unwarranted validations and business logic at the front end and pushing these to the back-end |
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Commitment towards improving the response times of the system |
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Exploration of the possibility of incorporating intelligence into the backend database and systems to facilitate enhanced User experience and improving on speed and flexibility |
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Provision of automation tools and utilities to reduce the stress on Users |
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Provision of tools and utilities to facilitate ad-hoc reporting and querying |
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Continuous efforts towards quick resolution and fixes for known issues |
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Special care, attention and commitment to resolving for Quick Win situations |
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Database remodeling, with the end goal of performance improvement and reporting |
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