The primary level involves remotely monitoring a client's IT infrastructure and immediately notifying the customer in case of any problem in the system through various alert systems. Monitoring is carried out across IT layers, including
Availability services involve managing a customer's entire IT infrastructure. Beyond this, we get involved with rectification of any problem that occurs, helping the onsite services team in resolving network and system faults. Routine administration and diagnostic activities for network and server applications are carried out remotely from the NOC at scheduled intervals, which involves
Configuration Management
High Availability Planning
Remedial Services
Performance Management
In addition to monitoring and management, the Ngoc’s experts provide advisory services on performance building, capacity planning and network optimization. This service aims at ensuring that the IT performance and, eventually, the business performance of its customers reaches optimal levels. The service encompasses
